A Categorical Fuzzy DEA Method to Evaluate Efficiency of Hotels Based on Stars Rating
نویسنده
چکیده
Sustainable development is a necessary part of hotel industry and precise efficiency measurement is required to have it, particularly in today’s competitive environment. In this paper a method of efficiency evaluation and comparison is introduced which can categorize hotels with respect to their stars rating as well as size, place, budget and many other differences and protects the poor hotels from being compared with large hotels, international hotels and branded hotels. The outcome of the research can help the hospitality researchers to be able to compare (evaluate the efficiency of) hotels from different levels and categories.
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